we regret that we cannot comply with your wishes ❍ 这件事有明文规定，您的要求，～。There are explicit stipulations on this matter. We regret that we cannot comply with your request.
恕难从命
forgive me for not complying with your wishes
恕难从命shù nán cónɡ mìnɡ
原谅我实在不能遵从你的旨意。we regret that we can’t comply with your wishes